01
Who we are
EaseMyBook is the brand used by EMB International Solutions, based in India. This policy explains how we handle personal information collected through this website and related enquiries.
For questions or privacy requests, send an enquiry and include “Privacy request” in your message.
This website policy does not replace the terms of a client engagement. Handling of client accounting records and information processed on a client’s behalf should be addressed in the relevant service agreement and any applicable data-processing arrangements.
02
Information collected
When you use the enquiry form, we collect your name, work email, phone number, business or firm name, industry or business type, country, the support you are looking for, and your message. We also receive information you choose to share by email or in follow-up conversations.
The website’s hosting, security, and form-delivery services may process technical information such as IP address, browser and device details, requested pages, timestamps, and error or security logs to operate and protect the service.
Please do not include passwords, bank account numbers, identity documents, or confidential client or financial records in the enquiry form. If those records are needed for an engagement, the transfer arrangements will be agreed separately.
03
How information is used
- To respond to enquiries and understand the support you need.
- To discuss scope, proposals, and possible service engagements.
- To communicate with you about your request or working relationship.
- To operate the website, troubleshoot problems, and address misuse.
- To meet applicable legal obligations and handle disputes or legal requests.
Where applicable law requires a legal basis, these activities may rely on steps requested before entering a contract, performance of a contract, legitimate interests in responding to business enquiries and operating a secure website, or legal obligations. Where consent is required, it must be obtained for the relevant purpose. Sending an enquiry is not a subscription to marketing emails.
04
Service providers and sharing
Enquiries are stored in Google Cloud Firestore in the Mumbai region and made available to the authorised EaseMyBook website owner through a private dashboard. Website hosting, sign-in and automated abuse prevention use Google Firebase and reCAPTCHA services. Enquiries are not sent through our previous WordPress hosting service or automatically delivered by email.
06
AI-assisted workflows
The website describes our use of AI-assisted accounting workflows. The current enquiry form stores your message for our team to review; it does not send the message to a generative AI service as part of the form submission.
Any use of client information within an AI-assisted service workflow needs to be considered separately within the relevant engagement, including the tools used, the information involved, and applicable confidentiality and data-protection requirements. This website policy does not provide blanket permission to upload client records to AI services.
07
International handling
EMB International Solutions is based in India and supports businesses and accounting firms worldwide. Your enquiry may therefore be accessed or processed in India. Hosting, email, and other service providers may also process information in other countries.
Data-protection requirements differ between countries. Where an applicable law requires safeguards or a specific transfer mechanism, those requirements must be addressed for the relevant processing. An enquiry does not waive any rights or protections available to you.
08
How long information is kept
Enquiry information is retained for as long as needed to respond, manage relevant follow-up, and maintain an appropriate record of the relationship. If you become a client, relevant correspondence may form part of the engagement records.
The retention period depends on the nature of the enquiry, whether the relationship continues, and applicable legal, accounting, or dispute-related requirements. Records should be deleted or anonymized when they are no longer needed for those purposes, subject to required retention and backup cycles.
You can contact us to ask about the retention of your information or request deletion, subject to applicable requirements.
09
Keeping information secure
This website and its enquiry storage connection use HTTPS to protect information in transit. No website, email system, or storage method can guarantee absolute security. Limit an initial enquiry to the information needed to explain your request, and contact us if you have a concern about information you have shared.
10
Your choices and requests
Depending on the law that applies, you may have rights to request access to your information, correct inaccurate details, request deletion, restrict or object to certain processing, obtain a portable copy, or withdraw consent where processing relies on consent. These rights can be subject to conditions and exceptions.
Use our enquiry form to make a request. We may need to verify your identity and clarify the request before responding. Do not send identity documents unless a suitable verification method has been agreed.
You may also have the right to raise a complaint with the relevant data-protection authority. You can contact us first so that we have an opportunity to address your concern.
11
Changes to this policy
This policy may be updated when the website, its services, or relevant requirements change. The date below identifies the current version. Where required, material changes will be communicated through an appropriate additional notice.
Last updated: 26 October 2026.